Shipping policy

Last updated: 28 May 2026

This Shipping Policy explains how orders placed through lakatocommerce.com are processed, dispatched and delivered by Lakato Commerce.

The Lakato Commerce online store is operated by LAKATO COMMERCE LTD, registered in England and Wales under company number 17248065.

This Shipping Policy forms part of our Terms of Service and should be read together with our Return and Refund Policy and Privacy Policy.

1. Business Information

Store name: Lakato Commerce
Legal entity: LAKATO COMMERCE LTD
Company number: 17248065
Registered office: 71-75 Shelton Street, Covent Garden, London, England, WC2H 9JQ
Email: sales@lakatocommerce.com
Website: https://lakatocommerce.com

Our registered office is an administrative and legal correspondence address. It is not necessarily a warehouse, retail shop, customer collection point or returns processing address.

2. Scope of This Policy

This Shipping Policy applies to hats, caps and other headwear products purchased directly from Lakato Commerce through our website.

Our product range may include:

  • Wide-brim hats;
  • Bucket hats;
  • Baseball caps;
  • Cowboy hats;
  • Military-style caps;
  • Fashion hats;
  • Seasonal headwear;
  • Other hats, caps and headwear accessories displayed on our website.

This policy does not apply to products purchased from another retailer, marketplace or third-party seller.

3. Shipping Destinations

Available shipping destinations are shown during checkout.

We may deliver to selected domestic and international destinations depending on:

  • Carrier availability;
  • Product availability;
  • Delivery restrictions;
  • Customs requirements;
  • Local laws and regulations;
  • The delivery address provided by the customer.

If a destination is not available during checkout, we may not currently be able to deliver an order to that location.

We reserve the right to restrict or discontinue delivery to a particular country, region, postcode or address where reasonably necessary.

4. Order Processing

After an order is placed, it may be reviewed, verified, prepared and packed before dispatch.

Order processing may include:

  • Payment authorisation;
  • Fraud-prevention checks;
  • Address verification;
  • Stock confirmation;
  • Product inspection;
  • Protective packing;
  • Preparation of shipping documentation.

Processing time is separate from delivery transit time.

Orders are normally processed on business days. Saturdays, Sundays, public holidays and days on which fulfilment or carrier services are unavailable may not count as business days.

Orders placed outside normal processing hours may begin processing on the next available business day.

5. Estimated Processing Times

The estimated processing time applicable to an order may be shown on the product page, during checkout, in the order confirmation or in a separate communication.

Processing may take longer where:

  • An order is placed during a busy sales period;
  • A product requires additional handling or protective packaging;
  • Payment or customer information requires verification;
  • The delivery address is incomplete or unclear;
  • A product is temporarily awaiting fulfilment;
  • An unexpected stock discrepancy occurs;
  • Events outside our reasonable control affect processing.

We will make reasonable efforts to notify the customer where a material processing delay becomes known.

6. Shipping Methods

Available shipping methods are displayed during checkout where applicable.

Shipping options may include:

  • Standard delivery;
  • Tracked delivery;
  • Express or priority delivery;
  • International delivery;
  • Other services made available by the applicable carrier.

Not every shipping method is available for every product, postcode or destination.

The shipping method selected by the customer will appear in the order information where available.

7. Shipping Charges

Shipping charges are calculated and displayed during checkout before the customer submits the order.

Shipping costs may depend on:

  • The delivery destination;
  • The selected shipping method;
  • The number of products ordered;
  • The size and weight of the parcel;
  • The packaging required to protect the headwear;
  • The order value;
  • Carrier charges;
  • Applicable promotions.

The customer will have an opportunity to review the applicable shipping charge before completing the purchase.

Shipping charges may change from time to time, but a later change will not normally affect an order that has already been accepted.

8. Free Shipping Promotions

Lakato Commerce may offer free shipping promotions from time to time.

Free shipping may be subject to conditions including:

  • A minimum order value;
  • A specified delivery destination;
  • A particular shipping method;
  • Selected products or collections;
  • A promotional code;
  • A stated promotion period.

Unless expressly stated otherwise, free shipping applies only to the least expensive eligible delivery method.

If products are returned and the remaining order no longer meets the conditions of a free shipping promotion, the original delivery cost may be taken into account where legally permitted and where the promotional conditions were clearly disclosed.

9. Estimated Delivery Times

Estimated delivery times are displayed during checkout, in the order confirmation or in the shipping confirmation where available.

Delivery estimates normally begin after the order has been processed and dispatched.

An estimated delivery date or delivery period is an estimate unless we expressly confirm that it is guaranteed.

Delivery estimates may be affected by:

  • The selected shipping service;
  • The delivery destination;
  • Carrier operating schedules;
  • Public holidays;
  • Customs procedures;
  • Weather conditions;
  • Transport disruption;
  • Local delivery restrictions;
  • Events outside our reasonable control.

10. Dispatch Confirmation

When an order has been dispatched, the customer may receive a shipping confirmation by email or through the customer account.

A dispatch confirmation may include:

  • The order number;
  • The products dispatched;
  • The delivery carrier;
  • A tracking number;
  • A tracking link;
  • An estimated delivery period.

Some delivery services may not provide full tracking information.

11. Tracking Information

Where tracking is available, customers should use the tracking link or number supplied in the shipping confirmation.

Tracking information is generated and updated by the delivery carrier. Tracking may not become active immediately after the shipping label is created or the parcel is handed to the carrier.

Temporary gaps or delays in tracking updates do not necessarily mean that the parcel has been lost.

Customers are responsible for monitoring tracking information and responding to delivery, redelivery or collection notifications.

12. Multiple Parcels

An order containing several products may be delivered in more than one parcel.

This may occur where:

  • Products are stored at different fulfilment locations;
  • Products require different types of protective packaging;
  • Products become available for dispatch at different times;
  • Separate parcels provide safer or more efficient delivery.

Separate parcels may have different tracking numbers and may arrive on different dates.

The customer will not normally be charged an additional shipping fee solely because we decide to divide an accepted order into multiple parcels.

13. Partial Dispatch

Where part of an order is ready before the remaining products, we may dispatch the available products separately.

If an item cannot be dispatched, we may:

  • Contact the customer with an updated estimate;
  • Offer an alternative product;
  • Cancel the unavailable item;
  • Issue an appropriate refund.

We will not substitute a materially different product without the customer's agreement.

14. Protective Packaging for Headwear

Lakato Commerce takes reasonable care to package hats, caps and other headwear appropriately for transportation.

Depending on the product, packaging may be designed to protect:

  • The crown;
  • The brim;
  • The product shape;
  • Decorative bands and accessories;
  • Surface materials;
  • Product labels and packaging.

Structured hats and wide-brim hats may require larger protective boxes to reduce the risk of crushing, folding or deformation.

Customers should open parcels carefully and avoid using sharp objects in a manner that may damage the product.

15. Delivery Address

Customers must provide a complete and accurate delivery address during checkout.

The delivery address should include, where applicable:

  • The recipient's full name;
  • The building number or building name;
  • The street address;
  • Apartment, unit or floor details;
  • The town or city;
  • The postcode;
  • The destination country;
  • A valid telephone number where requested.

Lakato Commerce is not responsible for delivery delays or failures caused solely by incomplete or inaccurate information supplied by the customer, except where responsibility cannot legally be excluded.

16. Changing a Delivery Address

If a customer notices an error in the delivery address, the customer should contact us immediately at sales@lakatocommerce.com.

The request should include:

  • The order number;
  • The customer name;
  • The incorrect address;
  • The requested corrected address.

We will make reasonable efforts to update the address before dispatch, but changes cannot be guaranteed once an order has entered processing, packing or carrier handling.

For security reasons, we may request verification before changing an address.

A carrier may charge an address correction or redirection fee. Where the correction is required because of information supplied by the customer, the customer may be responsible for that fee where legally permitted.

17. Delivery to a Different Recipient

Customers may request delivery to another person where this option is available.

The customer is responsible for ensuring that:

  • The recipient has agreed to receive the parcel;
  • The recipient's details are accurate;
  • The recipient is available to accept or collect the parcel;
  • The delivery does not breach any applicable restrictions.

Delivery to the recipient or another authorised person at the supplied address may be treated as successful delivery.

18. Business and Shared Addresses

Where an order is delivered to a workplace, reception desk, hotel, student residence, apartment building, shared address or similar location, delivery may be completed by handing the parcel to:

  • A receptionist;
  • A concierge;
  • A building manager;
  • A mailroom employee;
  • A person authorised to receive deliveries at that address.

The customer is responsible for confirming any internal delivery arrangements with the location.

19. Delivery Instructions

Customers may be able to provide delivery instructions during checkout or directly through the carrier.

We and the carrier will make reasonable efforts to follow valid instructions, but instructions cannot always be guaranteed.

Delivery instructions must not:

  • Require the carrier to enter an unsafe or restricted location;
  • Require unlawful conduct;
  • Create an unreasonable risk to the parcel or delivery person;
  • Conflict with the carrier's operating procedures.

20. Safe-Place Delivery

Where permitted by the carrier, a customer may request that a parcel be left in a designated safe place.

The customer should select only a location that is:

  • Secure;
  • Protected from weather;
  • Not clearly visible from a public area;
  • Suitable for the size and nature of the parcel;
  • Accessible to the carrier.

Where the customer independently instructs the carrier to leave or redirect the parcel, responsibility may pass in accordance with applicable law and the specific delivery arrangement.

21. Delivery to a Neighbour

A carrier may offer delivery to a neighbour where permitted.

If a parcel is delivered to a neighbour, the carrier may provide a delivery notification identifying the delivery location.

Customers should contact the neighbour promptly to collect the parcel.

22. Collection Points and Parcel Lockers

Where available, a customer may select or be offered delivery to a collection point, parcel shop or locker.

The customer is responsible for:

  • Providing accurate contact information;
  • Monitoring collection notifications;
  • Collecting the parcel within the carrier's stated period;
  • Providing any identification or collection code required by the carrier.

A parcel that is not collected within the applicable period may be returned to the sender.

23. Delivery Attempts

The number of delivery attempts depends on the selected carrier and service.

If delivery is unsuccessful, the carrier may:

  • Attempt redelivery;
  • Leave a delivery notice;
  • Deliver to a neighbour;
  • Deliver to a safe place;
  • Redirect the parcel to a collection point;
  • Return the parcel to the sender.

Customers should follow the carrier's instructions promptly to prevent the parcel from being returned.

24. Proof of Delivery

Depending on the shipping service, proof of delivery may include:

  • A recipient signature;
  • A delivery scan;
  • A photograph of the delivery location;
  • Geolocation data recorded by the carrier;
  • The name of the person accepting the parcel;
  • Confirmation of delivery to a safe place, neighbour or collection point.

Carrier delivery records may be used when investigating a missing or disputed delivery.

25. Delivery Delays

Delivery delays may occur for reasons outside our reasonable control.

Possible causes include:

  • Severe weather;
  • Transport disruption;
  • Carrier network congestion;
  • Public holidays;
  • Industrial action;
  • Customs inspections;
  • Local emergencies;
  • Government restrictions;
  • Incorrect or incomplete addresses;
  • Security checks;
  • High seasonal order volumes;
  • Events affecting suppliers or fulfilment providers.

Where we become aware of a material delay, we will take reasonable steps to provide relevant information and assist the customer.

Nothing in this section limits any legal rights relating to delayed delivery.

26. Time-Sensitive Orders

Customers purchasing headwear for a wedding, ceremony, holiday, event, photoshoot or other specific date should place the order sufficiently in advance.

Unless we expressly agree in writing to a guaranteed delivery date, an estimated delivery date should not be treated as a guarantee that the product will arrive before a particular event.

Lakato Commerce is not responsible for indirect event-related losses caused by a delay that was not reasonably foreseeable or was outside our reasonable control, except where liability cannot legally be excluded.

27. Late Delivery

If an order has not arrived within the estimated delivery period, customers should:

  • Review the tracking information;
  • Check for carrier notifications;
  • Check with household members, neighbours or reception staff;
  • Check any nominated safe place or collection point;
  • Contact us if the parcel still cannot be located.

Customers can contact us at sales@lakatocommerce.com and should provide their order number.

28. Lost Parcels

A parcel is not automatically considered lost solely because tracking has not updated for a short period.

Where a parcel appears to be lost, Lakato Commerce may open an investigation with the delivery carrier.

The customer may be asked to provide:

  • The order number;
  • The delivery address;
  • Confirmation that the parcel has not been received;
  • Information about household members or other recipients;
  • Information about neighbours, safe places or collection points;
  • A signed non-receipt confirmation where reasonably required.

Carrier investigations may require additional processing time.

Where a parcel is confirmed lost, we will provide an appropriate remedy in accordance with applicable law. Depending on the circumstances and product availability, this may include:

  • A replacement;
  • A refund;
  • Another solution agreed with the customer.

29. Parcels Marked as Delivered but Not Received

If tracking shows that a parcel was delivered but the customer cannot locate it, the customer should first:

  • Check the complete delivery address;
  • Check all entrances and safe locations;
  • Ask household members;
  • Ask neighbours;
  • Check with reception, concierge or building management;
  • Review any photograph or delivery note supplied by the carrier;
  • Wait a reasonable short period where the carrier scan may have been recorded before physical delivery.

If the parcel cannot be found, contact us promptly so that we can review the delivery records and, where appropriate, raise an investigation with the carrier.

We may require reasonable cooperation from the customer during the investigation.

30. Damaged Parcels

Customers should inspect the parcel as soon as reasonably possible after delivery.

If the parcel or product arrives damaged, the customer should contact us promptly at sales@lakatocommerce.com.

The customer should provide:

  • The order number;
  • A description of the damage;
  • Photographs of the complete product;
  • Close-up photographs of the damaged area;
  • Photographs of the external parcel;
  • Photographs of the internal packaging;
  • Photographs of the shipping label.

Customers should retain the damaged product and all packaging until we have reviewed the issue and provided instructions.

Customers should not repair, reshape, wash, steam, discard or return a damaged product before contacting us.

31. Incorrect or Missing Products

If the customer receives an incorrect product or believes that a product is missing from the parcel, the customer should contact us promptly.

Please provide:

  • The order number;
  • A list of the products received;
  • A description of the missing or incorrect product;
  • Photographs of the parcel and its contents;
  • Photographs of the shipping label;
  • Photographs of any product labels.

We may review order, fulfilment, package weight and carrier records before confirming the appropriate resolution.

32. Undeliverable Parcels

A parcel may be returned to the sender if:

  • The delivery address is incorrect or incomplete;
  • The recipient cannot be located;
  • The recipient repeatedly misses delivery attempts;
  • The parcel is not collected;
  • The recipient refuses delivery;
  • The address is inaccessible;
  • Customs or import charges are not paid;
  • The parcel cannot lawfully be delivered.

If a parcel is returned to us, we will contact the customer after it has been received and reviewed.

Depending on the circumstances, we may offer:

  • Re-dispatch to the corrected address;
  • Re-dispatch after payment of an additional delivery charge;
  • Cancellation and refund;
  • Another appropriate solution.

Where permitted by law, reasonable return, handling or re-dispatch costs may be charged or deducted if the failed delivery was caused by inaccurate information, non-collection or instructions supplied by the customer.

No such charge will be applied where the delivery failure was caused by an error by Lakato Commerce or a carrier acting on our behalf.

33. Refused Deliveries

Customers should contact Lakato Commerce before refusing a parcel.

Refusing delivery does not necessarily constitute a valid cancellation and may delay the return and refund process.

Where a customer refuses delivery without contacting us, the parcel may be treated as undeliverable and carrier return charges may apply where legally permitted.

A refund, where applicable, will normally be considered after the parcel has been returned and identified.

34. Unclaimed Parcels

Customers are responsible for collecting parcels from collection points, parcel lockers, delivery offices or customs facilities within the time allowed by the carrier.

If a parcel is not collected, it may be returned to the sender.

Where legally permitted, the customer may be responsible for reasonable re-dispatch or return costs caused by failure to collect the parcel.

35. International Shipping

Where international shipping is available, delivery times may be longer than domestic delivery times.

International orders may be affected by:

  • Customs clearance;
  • Import controls;
  • Local carrier procedures;
  • Remote area delivery schedules;
  • Public holidays in the destination country;
  • Additional security inspections;
  • Incomplete customs or address information.

International delivery estimates do not normally include unpredictable customs delays.

36. Customs Duties, Import Taxes and Fees

International orders may be subject to:

  • Customs duties;
  • Import taxes;
  • Value-added taxes;
  • Customs processing fees;
  • Carrier handling charges;
  • Other charges imposed at the destination.

Whether these charges are included at checkout depends on the delivery method and information displayed when the order is placed.

Unless expressly stated otherwise during checkout, the recipient is responsible for charges imposed by customs authorities, local authorities or delivery providers.

Lakato Commerce does not control these charges and cannot guarantee their amount.

Customers should contact the relevant customs authority for further information before placing an international order.

37. Customs Information

For international deliveries, we may provide customs authorities and carriers with information including:

  • The recipient's name and address;
  • The product description;
  • The product quantity;
  • The order value;
  • The country of origin where required;
  • Applicable commodity or customs information.

We are required to provide accurate customs information and cannot agree to declare an incorrect value or describe a commercial order as a gift.

38. Customs Delays

Customs authorities may inspect, hold or delay an international parcel.

Such delays are outside the direct control of Lakato Commerce.

Customers may be contacted by the carrier or customs authority to provide:

  • Identification;
  • Proof of purchase;
  • Payment of duties or taxes;
  • Additional delivery information;
  • Other legally required documentation.

Failure to provide the required information or payment may result in the parcel being delayed, returned or disposed of in accordance with local procedures.

39. Import Restrictions

Customers are responsible for ensuring that ordered products can lawfully be imported and delivered to the destination.

We may cancel an order where we reasonably believe that:

  • The product cannot lawfully be delivered;
  • The destination is subject to relevant restrictions;
  • The carrier cannot accept the parcel;
  • Required shipping documentation cannot be completed.

Where an order is cancelled before dispatch, an appropriate refund will be issued.

40. Remote and Restricted Locations

Some remote, offshore, military, diplomatic or restricted addresses may:

  • Have limited carrier availability;
  • Require additional delivery time;
  • Require an additional delivery charge;
  • Be excluded from certain shipping services;
  • Be unavailable for delivery.

Where necessary, we may contact the customer before dispatch to confirm an alternative method, address or additional charge.

41. Post Office Boxes

Delivery to post office boxes depends on the carrier and destination.

Some tracked, signed, express or courier services cannot deliver to a post office box.

Where a post office box cannot be used, we may request a physical delivery address before dispatch.

42. Incorrect Contact Information

Customers should provide a valid email address and telephone number where requested.

Incorrect contact information may prevent the carrier or Lakato Commerce from:

  • Providing tracking updates;
  • Requesting address clarification;
  • Arranging redelivery;
  • Providing customs information;
  • Resolving delivery problems.

Customers should contact us promptly if their contact details change before delivery.

43. Cancelling an Order Before Dispatch

Customers wishing to cancel an order before dispatch should contact us immediately at sales@lakatocommerce.com.

We will make reasonable efforts to process the request, but cancellation cannot be guaranteed once an order has entered processing, packing or dispatch.

If an order has already been dispatched, the customer may need to receive it and follow the return procedure set out in our Return and Refund Policy.

44. Returns Are Governed by a Separate Policy

This Shipping Policy relates primarily to the delivery of orders.

Returns, cancellations, exchanges and refunds are governed by our Return and Refund Policy.

Customers must contact Lakato Commerce before returning a product and must use only the return address provided for the specific return.

Products must not be sent to our registered office unless we have expressly confirmed that address in writing.

45. Return Shipping

For a change-of-mind return, the customer is normally responsible for the direct cost of returning the product unless otherwise agreed or required by law.

Where a product is faulty, damaged, incorrect or materially not as described, Lakato Commerce may provide a return label or reimburse reasonable approved return costs in accordance with the Return and Refund Policy and applicable law.

Customers should not arrange an expensive or premium return service at our expense without prior written approval.

46. Risk of Loss or Damage

For consumer orders, responsibility for loss or damage normally passes when the goods are delivered into the physical possession of:

  • The customer;
  • A person identified by the customer to receive the goods;
  • Another person or location where responsibility legally passes under the delivery arrangement selected by the customer.

Where the customer independently appoints a carrier that was not offered by Lakato Commerce, responsibility may pass when the goods are handed to that carrier, where applicable law provides.

47. Ownership of Products

Ownership of ordered products normally passes to the customer after:

  • Full payment has been received; and
  • The products have been delivered.

48. Events Outside Our Reasonable Control

Lakato Commerce is not responsible for a delay or failure caused by an event outside our reasonable control.

Such events may include:

  • Natural disasters;
  • Severe weather;
  • Fire or flooding;
  • War, terrorism or civil disturbance;
  • Public health emergencies;
  • Government restrictions;
  • Industrial action;
  • Transport disruption;
  • Customs delays;
  • Carrier system failures;
  • Telecommunications failures;
  • Events affecting suppliers or fulfilment providers;
  • Other circumstances outside our reasonable control.

Where such an event affects an accepted order, we will take reasonable steps to minimise the effect and provide relevant information.

Where delivery becomes impossible or is significantly delayed, the customer may have a right to cancel and receive an appropriate refund.

49. Customer Responsibilities

Customers are responsible for:

  • Providing accurate order, delivery and contact information;
  • Reviewing the shipping method and estimated delivery information before purchase;
  • Monitoring tracking and carrier notifications;
  • Being available to receive the parcel where required;
  • Collecting the parcel within the carrier's collection period;
  • Paying customs or import charges where applicable;
  • Providing customs or identification documents where legally required;
  • Contacting us promptly regarding delivery problems;
  • Keeping the parcel and packaging if damage is reported.

50. Fraudulent Delivery Claims

Lakato Commerce may investigate suspected fraudulent, false or abusive delivery claims.

We may review and provide relevant information to carriers, payment providers or authorities where legally permitted, including:

  • Order information;
  • Tracking records;
  • Delivery scans;
  • Proof of delivery;
  • Delivery photographs;
  • Customer communications;
  • Fraud-prevention information.

This does not affect the rights of customers making genuine claims about lost, delayed or incorrectly delivered orders.

51. Complaints About Delivery

If a customer has a complaint about delivery, the customer should contact:

sales@lakatocommerce.com

Please provide:

  • The customer's full name;
  • The order number;
  • The delivery address;
  • The tracking number where available;
  • A clear description of the issue;
  • Relevant photographs or documents;
  • The resolution being requested.

We may need to contact the carrier or fulfilment provider before confirming the outcome.

52. Consumer Rights

Nothing in this Shipping Policy excludes, restricts or replaces any consumer right or legal remedy that cannot lawfully be excluded or restricted.

Customers may have legal rights where:

  • An order is not delivered;
  • Delivery is unreasonably delayed;
  • A product arrives damaged;
  • An incorrect product is delivered;
  • A product is faulty or not as described.

The remedies available will depend on the circumstances and applicable law.

53. Changes to This Shipping Policy

Lakato Commerce may update this Shipping Policy from time to time to reflect changes to:

  • Shipping destinations;
  • Delivery carriers;
  • Fulfilment arrangements;
  • Shipping methods;
  • Website functionality;
  • Business operations;
  • Applicable legal requirements.

The updated policy will be published on this page with a revised "Last updated" date.

The policy that normally applies to an order is the version published when the order was placed, unless a later change is required by law or provides the customer with more favourable rights.

54. Contact Us

For questions regarding shipping, tracking, delivery delays, missing parcels or this Shipping Policy, please contact:

Lakato Commerce
Operated by LAKATO COMMERCE LTD
Company number: 17248065
Registered office: 71-75 Shelton Street, Covent Garden, London, England, WC2H 9JQ
Email: sales@lakatocommerce.com
Website: https://lakatocommerce.com

Please include your order number in all shipping-related correspondence so that we can assist you efficiently.